Return and Refund Policy
1. Overview
At stinia.shop, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
2. Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging, including all accessories and manuals.
- Accompanied by the receipt or proof of purchase.
3. Return Process
- Initiate a Return: To start a return, please contact us at [support@stinia.shop] within [Insert Number of Days, e.g., 30 days] of receiving your order. Provide your order number and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment within [Insert Number of Days, e.g., 7-10 business days].
5. Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Clearance items.
- Customized or personalized products.
6. Exchanges
If you need to exchange an item for a different one, please contact us at [support@stinia.shop]. Exchanges are subject to product availability. The process for exchanges will follow the same steps as returns.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [support@stinia.shop] with photos and a description of the issue. We will work with you to resolve the problem, which may include sending a replacement or issuing a refund.
8. Sale Items
Only regular-priced items may be refunded. Sale items are final and cannot be refunded.